Returns and Right of Withdrawal

As a customer, you have a 14-day right of withdrawal when shopping online. This means that you may return unused and undamaged products within 14 days of receiving your order.

If a product has been used or handled carelessly so that it can no longer be sold as new, you are responsible for compensating the online store for the resulting loss in value. In some cases, it may be necessary to open the packaging to determine the product's characteristics or functionality. If so, the packaging should be opened as carefully as possible and returned together with the product.

Please note that the right of withdrawal and exchange does not apply to products that have been manufactured or customized according to your specifications.

Private customers who exercise their right of withdrawal are responsible for the return shipping costs. If a product is defective or has been delivered incorrectly, we will reimburse the return shipping costs as well as the amount paid for the damaged or incorrectly delivered item, provided that we are unable to send you a replacement within a reasonable period of time.

If you cancel your purchase, we will refund the purchase price of the product. The original shipping cost to you and the return shipping fee of SEK 995 are non-refundable. Refunds will be processed without undue delay and no later than 14 days from the date we receive the returned item. The refund will be made using the same payment method you selected when placing your order, unless we have expressly agreed otherwise. If you paid via Klarna, you can also check when your return has been registered by viewing an updated version of your invoice.

Shipping Damage

We are responsible for the risk during transport, meaning the risk that the product is damaged or lost while being shipped from our warehouse to you.

However, you must inspect the product(s) before the delivery driver leaves the delivery location so that any shipping damage can be noted by the driver. Any damage must be reported to us in writing by email to info@nooliliving.se. Your report must include photographs of the packaging, the contents, and a description of the damage.

We must receive this documentation immediately after delivery and no later than 24 hours after the goods have been delivered.

You are responsible for the goods during return shipping. If the returned product arrives damaged, we reserve the right to charge you for the damage.

A return authorization number (RMA) or claim number must always accompany the return. Returns or claims submitted without an approved return or claim number will not be accepted.

Return Instructions

These instructions apply to all types of return requests.

• Complete all fields on the return form.
• Your return authorization number is valid for 14 days, and we must receive your return within that period.
• We will contact you by email as soon as your request has been received and reviewed.
• All products must be returned in their original packaging, complete with all accessories.
• Always place the original packaging inside an outer shipping carton to prevent damage to the original packaging.
• Pack the goods securely to avoid damage during transit.
• Include a copy of your return confirmation with the shipment.

Please note: Returns sent without an approved return authorization or claim number will not be accepted.